Comprehensive guide on how to change SRD Phone Number

Suppose you want to change your registered SRD phone number to prevent SIM swap fraud, escape scams, avoid being disconnected from a recycled number, and separate your financial and personal identities. In that case, it is necessary to change your phone number with SASSA as well, because they communicates about SRD R370 with the applicants through the registered phone number at the time of grant applications. If you have bought a new number and have not changed the SASSA phone number, essential details and financial feedback regarding SRD R370 will be missed if the contact details are incorrect.

Why is it crucial to change the SRD Phone number?

SASSA sends all SRD-related information to the beneficiary’s registered contact details. That’s why it is critical to update your phone number if it is no longer in use; otherwise, you will miss payment and grant collection dates, appeal status, reapplication updates, and more.

How to change the SRD phone number?

SASSA wants to make the communication regarding SRD status and payment dates easy and accessible to everyone via phone number and email. That’s why the SASSA policy requires the phone number to be registered. Are you looking for how to change the SRD phone number? Below is a step-by-step guide on how to change SRD phone number.

srd phone number change

Change SRD Phone Number Using Application ID

Changing your contact details with the application ID is the quickest and most straightforward method.

  • Open the official SASSA: https://srd.sassa.gov.za/
  • Log in by putting your account information.
  • Scroll down and click “How do I change my contact information?”
  • Now tap on “Click to change your phone number.” 
  • Enter your application ID, contact details (new number), and the reason for changing the number.
  • An otp will be sent to the number. Enter it and click on submit.

All details will now be notified via this new registered phone number.

How to Change SASSA Phone Number Without Application ID?

SASSA made it compulsory to verify your identity via the e-KYC system before changing your phone number. This process does not require an application ID to change the number. Follow the steps to change your SRD phone number without an application ID. 

1. Visit the New Portal

Go to the SASSA phone number change page: srd.sassa.gov.za/mobile-number-update

2. Type your credentials and the reason.

Enter your 13-digit national ID card number and phone number if asked

Select the reason for changing your phone number.

  • Lost phone number
  • Phone stolen
  • Captured number wrong
  • Bought a New phone
  • Used someone else’s phone
  • OTP issues

3. Verify your Identity via face liveness detection 

  • After providing your details, they will ask for identity verification via selfie camera.
  • Press “Verify Identity” to begin the verification process.
  • Give camera access to capture your photo.
  • Next, you’ll navigate to the “Liveness Validation” page.
  • Follow the prompted guide “Do and Do not”.
  • Don’t move until the front camera flashes and scans your face perfectly.

4. Department of Home Affairs Records Verification

Once you provide a selfie of your face, the e-KYC system will verify your data with DHA records.

5. Change your Phone Number

  • Once your data is successfully verified against the DHA records;
  • A new page will open to change your old number to a new one.
  • Type your new number.
  • Make sure the number is open on a mobile device to receive the OTP.
  • Once you enter the otp, a notification will pop up that you successfully changed your phone number.

Note

Change your SRD phone number through this process without an application ID.

What to do if Biometric Verification fails?

If you have not registered your photo before, or you have registered but still see “Verification unsuccessful”, it means your photo does not match the DHA records. Follow these steps,

  • Head to a new nearby DHA office.
  • Ask them to update my photo and records.
  • Once they update your records, open the SASSA SRD website and repeat the same process to change your SASSA SRD phone number.

How to change SRD Phone Number Offline?

If you find the e-KYC system verification lengthy, or if you live in an area without internet access, change your SRD phone number offline in two ways: visit a nearby office or call the customer support helpline.

Change Phone Number by Visiting the Nearby SRD office.

If you are having issues changing your number online or can’t convince the customer support representative over the phone. In that case, the best option is to visit the nearest SASSA SRD office to update your number. Make sure to visit during working hours, which are typically 8:00 AM to 4:00 PM, Monday to Friday. It is recommended to verify hours for your nearest office before heading there. Carry the following documents with you;

  • South African National ID card, previous SRD-registered phone number, and new phone number.
  • Once you reach the office, they will ask for these details. Provide them with it.
  • The support representative will give you a form to fill out with your updated details.
  • Fill it carefully and hand it back to them. If they ask for further verification, provide authentic answers to verify your identity and update your new number.
  • Once they confirm your identity, they will send a confirmation code to your mobile number, indicating that your number has been updated successfully.

Note

Keep the new registered phone number safe and secure. Don’t share it with anyone, as SASSA will send all the related information about SRD R370 to this number.

Change SRD Phone Number via SASSA SRD Helpline.

If you find the e-KYC verification process time-consuming and don’t want to go to the SRD office in person, you can change your phone number by contacting the SASSA SRD helpline directly for free, without any fee or charge. For this process

  • As a first step, retrieve your missing application ID.
  • Then call the toll-free SRD helpline at 0800 601 01and tell the support member that you want to change your phone number.
  • The representative will ask for the details, such as the SouChange SRD Phone Number by Contacting SASSA Email Address
    th African ID card, old contact Number, and the new number. Provide him with these.
  • They will also ask for additional information to verify your identity, such as your name, your father’s name, date of birth, address, and more. 
  • Once they have all the related information, they will update your phone number to a new one. And will send you a confirmation sms to your contact details that your number has been changed.

Change SRD Phone Number by Contacting SASSA Email Address

If you want to change your contact number via email, SASSA also provides its beneficiaries with an Email service. Follow the steps below to update the number through email.

  • Open an email app.
  • Enter official SASSA email, grantenquiries@sassa.gov.za.
  • Fill in the subject: I want to change my SRD Phone number.
  • Provide all your SASSA SRD details, including your 13-digit ID card number, your old registered phone number, your new phone number, and the reason you want to change your phone number.
  • Click on send. Once they review your details, they will contact you via email.
SASSA SRD phone number change

How to Change SASSA Contact Details for Other Social Grants?

If you are a beneficiary of other SASSA social grants, like old age grant, disability grant, children grant, foster child grant, care dependency grant, or grant-in-aid, and want to change your personal number, which is also a SASSA-registered number. It is compulsory to update it with SASSA as well, to ensure you don’t miss essential feedback on those social grants. 

  • Visit, https://services.sassa.gov.za/portal/r/sassa/sassa/home
  • At the top right corner, click on login.
  • Enter your account details, such as ID and number.
  • Look for “manage my personal information”.
  • Click on Change your number, and enter your new number.
  • After entering a new number, an OTP will be sent to your old number.
  • Type it to confirm your identity. Now, click Save to register your new number so you don’t miss any financial details from SASSA.

Is e-KYC Compulsory for changing the Mobile Number?

Yes, SASSA requires you to verify your identity via the e-KYC system to change your SASSA phone number. The e-KYC is only needed if you have not verified yourself with it first and have initiated a phone number change for the SRD R370 and R350 grants. It is basically a face biometric verification.

Through this process, SASSA just wants to ensure that the request is not from a scammer but an authentic person.

Key Reminders

  • SASSA takes up to 2-3 weeks to update your number.
  • You can’t make more than one request to change a phone number in a day.
  • Make sure to type both old and new numbers correctly.
  • There may be technical issues on the SASSA website, so please visit again in a while.
  • Secure your application ID somewhere so you don’t face grant payment delays.
  • Once you update your number, check with SASSA by contacting the helpline or via the SASSA status check online portal.
  • Make sure to complete e-KYC verification to secure your details further and avoid losing grant payments and status.

What should I do if I have forgotten my Application ID?

  • First, visit the SASSA website at sassa-status.web.za.
  • Enter your South African National ID card number and old phone number.
  • After logging in, your Application ID will be displayed.
  • Note it in a secure place so you don’t forget again.
  • It will help you change your phone number and address, and handle other financial issues.

How to Change my lost SRD Phone Number Online?

Changing your lost SRD phone number to a new one is the same process as changing details with the application ID.

  • Visit, SASSA Status Check
  • Click on the blue button “Click here to Check SASSA SRD STATUS”.
  • Scroll to the bottom and look for  “How do I change my contact information?” Click it.
  • Enter your account information.
  • Now tap on “Click to change your phone number.” 
  • Enter your application ID and contact details (new number).
  • And select the reason I have lost my phone number.
  • An OTP will now be sent to the new number. 
  • Type it and click on save.

FAQs About How to Change SRD Phone Number

Yes, you can change your SRD phone number by calling the SASSA helpline at 0800 60 10 11 or by emailing grantenquiries@sassa.gov.za. If you want to change through these ways, you have to provide all the related information they ask for. Once they verify your identity, they will change your phone number.

If you have opted for a bank account to receive cash, you can still get your payment if the bank details you provided to SASSA are correct. If you lost your phone and SIM card and have opted for the Cash send option, you can’t receive your payments because SASSA sends OTPs and feedback related to SRD payments to the SIM number. You must update your SASSA number so you don’t miss payment dates and receive your cash on time.

No, there is no deadline for changing your phone number, though it is good practice to check it regularly. If it is missing or you have changed your number, update it on time; otherwise, you will miss essential updates about your grant.

No, because of Security risks if you use someone else’s number, they can mislead or scam you by receiving your grants. So you must provide your own phone number for verification. Sassa communicates with the account holder via phone number, so use your number so you don’t miss any vital feedback.

No, there is no fee to change your SASSA details, including your banking and personal information ( Phone number).

Yes, you can change your registered number online or by contacting SASSA support. They will ask for some information; provide it to them, and they will update your number.

Conclusion

This guide provides step-by-step instructions on how to change SRD phone number, with or without an application ID. Updating your SASSA number through the e-KYC liveness biometric verification system adds an extra layer of Security, ensuring that only you can modify your personal details.