SRD status check appeal | Step-By-Step Guide 2026
If your application for the Social Relief of Distress (SRD) R350 grant has been rejected, there is no need to worry. SASSA provides beneficiaries with the option to appeal their application for each month in which it was declined.
These guides cover the entire process of the SRD status check appeal, how to do it, how many days to lodge it after being declined, reasons for rejection, and the time it takes to be approved.
What is the SRD or SASSA appeal?
The appeal for SDR R370 or R350 is basically a reconsideration of the grant that was declined. When a grant is denied, SASSA gives us the option to challenge it in the independent body (ITSAA). SASSA no longer handles the reinstatement application; it has announced that an Independent Tribunal for Social Assistance Appeals will manage it onwards. It has been launched to provide fairness to all disputants.
If you believe the rejection was incorrect and you meet the eligibility criteria, the appeal allows you to challenge the decision. The South African Social Security Agency directs the body to show equal treatment to all applicants.
Application Timeline: Submission and Approval
If your application for SASSA status was denied, you have to submit the appeal within 90 days of receiving the declined letter. Once you submit the reapplication, the review takes 30 days. It is requested to appeal every time if your application is rejected.
Important Note
It is recommended to verify the deadline with the official ZA gov SASSA SRD website.
How to lodge a SASSA SRD appeal online?
If your grant has been denied, you can submit an appeal online on the SASSA SRD website. Follow the steps below to lodge quickly and correctly.
- Visit the official SRD SASSA Appeal website. Click on the blue text, and go to the appeals menu.
- Enter the prompted confidential information. Put your South African ID and SASSA-registered phone number.
- Enter the one-time password (OTP). When you provide the details, you will receive an OTP on your phone number via SMS; type it to verify your identity.
- Choose the month for the appeal. SASSA advises beneficiaries to submit an appeal for each month that was declined. If there is an option to select multiple months, select all the months for which the application was rejected. If appeals can only be submitted for one month at a time, submit them individually, one by one.
- Provide the reason for your appeal. Clearly describe the reason that you believe the decline for the SASSA SRD R370 was incorrect.
- Upload prompted documents. If they ask for documents, upload them, as it may help you in the approval of the appeal. For example
- Upload (bank details or statements) in case of disputing income.
- If rejected for employment, upload a letter from the employer with whom you worked previously to confirm termination.
- Confirmation from UIF
- Confirmation from NSFAS if the records were not correct.
- If your identity was an issue, upload affidavits or other corrected documents provided by the Department of Home Affairs (DHA).
- Check that all the prompted documents are correct and in the preferred format, i.e., JPEG or PNG.
- Review and submit the appeal. Now, verify all the information you provided is correct and submit your appeal.
Note: If a reference number is provided, save it in a safe place. You will need it to easily check the status of your SRD appeal in the future.
You can appeal for the refuse grant for free. When your appeal gets accepted, you will receive the grant on the pay date.
How to do an SRD appeal status check?
The status of the declined R350 can be checked online and via phone number.
SRD appeal status check online
If you have lodged your appeal within the specified timeframe (90 days) and the 30 days after submission have been completed, you can now check your SRD appeal status online in the same way you appealed.
- Go to the official website (https://srd.sassa.gov.za/appeals/appeal) for the SASSA appeal status check.
- Enter your South African ID number (0 of 13) and the phone number you used to submit your application. 0 of 10.
- Now you will receive an OTP or PIN on your number. Enter it in the specific section.
- Once you provide the one-time password, your appeal status will appear, whether it is approved or rejected.
Also Read: SASSA bank details changing/ Change SRD Phone Number/
SRD appeal status check via Phone Number
If you don’t have internet, you can check the SASSA appeal status via a call.
- Open your phone and go to the dialer.
- Call SASSA customer support at 0800 601 011.
- During the phone call, they will ask for your National ID number and the phone number you used when applying. Provide these details to verify your identity.
- When you provide the prompted information, they will tell you about the SRD appeal, whether it is pending, accepted, or rejected again.
Use these methods to do an SRD status check appeal and monitor the progress of your application.
Common Reasons for SRD Grant Rejection
If you have an objection regarding why your application was denied, check the information below to see whether you are missing any details. If so, provide those details to support the approval of your SRD status check appeal.
- Other Income Source Identified: If SASSA has detected an alternate income source and you believe it is incorrect, not applicable anymore, or below the required criteria.
- NSFAS Beneficiary or UIF Registered: If it mistakenly shows UIF (Unemployment Insurance Fund) or NSFAS (National Student Financial Aid Scheme) beneficiary.
- Identity Verification Failed: Your information is accurate and matches DHA records, but still shows failed.
- Receiving Another SASSA Grant: If you are not receiving another SASSA social grant, but it shows that you are, clarify this during the appeal process and provide proof.
- Database Errors: Incorrectly displayed as employed, deceased, or a government servant.
- Overaged (above 60): If you are an SRD applicant, it is for those who are below 60, so if they mistake you for being above 60, clarify it in the appeal.
- Age below 18: The SRD grant is for those who are above 18. If it shows below 18, clarify it in the appeal if you are not.
- Deceased Record on DHA: Declared as deceased in the Department of Home Affairs records, which makes a person ineligible to receive the SRD grant.
These are the reasons your grant may be rejected. If any of the above reasons were applied in error, you should submit an SRD status check appeal.
What Happens After Lodging an SASSA Status Check Appeal?
Processing Times and “Appeal Pending” Status:
Once you submit an appeal successfully, it is reviewed by the ITSAA. The review process typically takes 60 to 90 days. During this period, the SASSA portal will display the status as “appeal pending” or “lodged.”
The independent body, separate from SASSA, will analyze all your information to determine why your application was rejected, as well as review the recent details and documentation you provided during the appeal.
Appeal status outcomes
The appeal status will show as approved or rejected.
Appeal approved: If your application is correct and you meet the required criteria, your SASSA status check appeal will appear as approved for the current month(s).
Appeal Denied: If the ITSAA upholds the SASSA decision, the appeal status will show as rejected.
Also Read: SASSA Child Grant/
What happens and what to do after my SRD is approved?
If Your SRD Appeal is Approved:
- The SRD R370 appeal status will be changed from “denied” to “approved.”
- Check for the payment dates: if your application is approved, SASSA will allocate the payment dates to receive your grant.
- Also, ensure banking details registered with SASSA are correct to avoid payment delays and failures.
If Declined by the ITSAA:
This means that the body has reviewed the appeal, but it still does not meet the eligibility criteria. The decision by the ITSAA is final for that specific period (month).
Understand the reason why the ITSAA rejected your appeal, and provide the relevant details or documents when submitting the appeal again to address the previous rejection.
FAQs about SASSA SRD Appeal
Conclusion
Declined SRD R350 or R370 grant applications can be appealed through the ITSAA within 90 days. Following the step-by-step appeal process, submitting accurate information, and providing all supporting documents significantly improve the chances of approval. Track your SRD status check appeal online or by phone, correct any discrepancies, and ensure every submission is complete, as the ITSAA decision is final for each month.